PRIVACY POLICY
Effective Date: 01-01-2026
At Santino Shop, a brand under SANTINO TECHNOLOGIES PRIVATE LIMITED, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you access our website, use our services, or make purchases from us.
Website: https://www.santino.in
By accessing or using our website, you consent to the collection, storage, processing, and use of your information in accordance with this Privacy Policy.
This Privacy Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable information technology and consumer protection laws.
1. Eligibility & Children’s Privacy
Our website and services are intended only for individuals who are 18 years of age or older.
We do not knowingly collect or process personal information of minors below the age of 18 years. If we become aware that personal information of a minor has been collected without valid consent from a parent or legal guardian, we will take appropriate steps to delete such information promptly.
2. Information We Collect
Personal Information
When you register, place an order, contact us, or interact with our services, we may collect:
Full name
Email address
Phone number
Shipping and billing address
Payment-related information processed securely via third-party payment gateways
Technical Information
We may automatically collect certain technical and usage-related information, including:
IP address
Browser type and version
Device information
Operating system
Pages visited and browsing activity
Time zone and access times
Referring websites or URLs
Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies to:
Improve website functionality and user experience
Remember user preferences
Analyze website traffic and performance
Deliver relevant promotional content
You may manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
3. How We Use Your Information
We use your information for lawful business purposes including:
Processing, confirming, and delivering orders
Managing payments, returns, refunds, and exchanges
Providing customer support and responding to inquiries
Sending service-related communications and updates
Sending promotional offers and marketing communications with your consent
Improving website functionality, services, and customer experience
Detecting and preventing fraud, unauthorized access, and security threats
Complying with legal, tax, regulatory, and compliance obligations
4. Legal Basis & Compliance Under DPDP Act, 2023
In accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws:
Personal data is collected and processed only for lawful purposes
Processing is based on your consent or other legitimate uses permitted by law
Users have the right to access, correct, update, or erase their personal data
Users may withdraw consent at any time by contacting us
Reasonable security safeguards are implemented to protect personal data from unauthorized access, misuse, disclosure, or loss
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with:
Trusted third-party service providers for payment processing, shipping, logistics, order fulfillment, analytics, and customer support
Regulatory authorities, law enforcement agencies, or courts where required under applicable law
Professional advisors, auditors, or legal consultants where necessary
All service providers are required to maintain confidentiality and implement appropriate security safeguards.
6. Data Retention Policy
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required under applicable laws.
Retention periods may include:
Order & transaction data: Up to 7 years for tax, accounting, and legal compliance
Account information: Retained while your account remains active or until deletion request
Marketing data: Retained until consent is withdrawn or user unsubscribes
Technical & analytics data: Retained up to 24 months for performance, analytics, and security purposes
After applicable retention periods expire, personal data is securely deleted, anonymized, or destroyed.
7. Security Measures
We implement reasonable industry-standard technical and organizational safeguards to protect your personal information, including:
Secure payment gateways
Encryption and secure data transmission
Restricted access controls
Regular monitoring for security vulnerabilities
Internal security protocols and safeguards
However, no online transmission or storage system can be guaranteed as completely secure, and users acknowledge inherent internet-related risks.
8. Your Rights & Choices
Subject to applicable law, you may have the right to:
Access and review your personal information
Correct inaccurate or outdated data
Request deletion or erasure of personal data
Withdraw consent for marketing communications
Opt out through unsubscribe links in promotional communications
Disable cookies through browser settings
Raise grievances relating to data processing
To exercise your rights, contact us at: info@santino.in
Please note that certain information may be required for legal, compliance, or operational purposes and may not be immediately deletable.
9. International Data Transfers
Some third-party service providers or technology partners may process or store personal data outside India.
By using our services, you consent to such transfer, storage, and processing of information subject to reasonable safeguards and applicable legal protections.
10. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. Users are encouraged to review their respective privacy policies independently.
11. Grievance Officer
In accordance with the Digital Personal Data Protection Act, 2023 and applicable Information Technology laws, the details of our Grievance Officer are provided below:
Grievance Officer: Suresh Devadiga
Email: grievance@santino.in
Phone: +91 72081 08487
Address:
SANTINO TECHNOLOGIES PRIVATE LIMITED
220, 1st Floor, Citi Mall,
New Link Road, Andheri (W),
Mumbai, Maharashtra – 400053, India
The Grievance Officer will acknowledge and address complaints within the timeframe prescribed under applicable law.
12. Changes to This Privacy Policy
We may revise or update this Privacy Policy from time to time to reflect legal, operational, technical, or business changes.
Updated versions will be posted on this page along with the revised effective date. Continued use of our website after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Us
If you have any questions, requests, concerns, or grievances regarding this Privacy Policy or your personal data, please contact us:
SANTINO TECHNOLOGIES PRIVATE LIMITED
Website: https://www.santino.in
Phone: +91 72081 08487
Email: info@santino.in
Registered Address:
220, 1st Floor, Citi Mall,
New Link Road, Andheri (W),
Mumbai, Maharashtra – 400053, India
