Terms & Conditions

Effective Date: 01-01-2026

Welcome to Santino. These Terms & Conditions govern your access to and use of our website and services available at https://www.santino.in/.

By accessing, browsing, or purchasing from our website, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. General Information

This website is owned and operated by SANTINO TECHNOLOGIES PRIVATE LIMITED under the brand name “Santino.”

Website: https://www.santino.in/

Registered Office Address:
Shop No. 220, 1st Floor, Citi Mall, Building No. 3, Link Road, C.T.S. No. 621, Near Citi Mall, Andheri West, Mumbai, Mumbai Suburban, Maharashtra – 400053.

Phone: +91 7208108487
Email: info@santino.in

Throughout the website, the terms “we”, “us”, “our”, and “Santino” refer to SANTINO TECHNOLOGIES PRIVATE LIMITED.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years of age.

• You are legally capable of entering into binding contracts under applicable law.

• The information provided by you is accurate and complete.

We reserve the right to refuse service or terminate accounts if these conditions are violated.

3. Products & Services

• All products displayed on the website are subject to availability.

• We reserve the right to discontinue, modify, or update products at any time without prior notice.

• Product colors, textures, dimensions, and appearances may slightly vary depending on device display settings, photography, lighting conditions, and manufacturing variations.

• Prices are subject to change without notice. However, confirmed orders will not be affected by subsequent price changes.

• Product descriptions, specifications, images, and other information are provided to help customers make informed purchasing decisions.

We make reasonable efforts to ensure that product information displayed on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, current, or entirely error-free.

4. Orders & Payments

• Once an order is placed, you may receive an order confirmation through email, SMS, WhatsApp, or other available communication channels.

• An order confirmation does not necessarily constitute acceptance of the order if the order is subsequently found to contain an error or cannot be fulfilled.

• Payments may be processed securely through third-party payment gateways and payment service providers.

• We do not store debit or credit card information on our servers unless expressly stated otherwise in our applicable policies.

• You agree to provide accurate and valid billing, shipping, and contact information when placing an order.

• We reserve the right to cancel, refuse, or limit any order due to:

  • Suspected fraudulent or unauthorized activity

  • Incorrect pricing or technical errors

  • Product unavailability

  • Inaccurate customer information

  • Duplicate or suspicious orders

  • Violation of these Terms & Conditions

In the event that an order is cancelled by us, any eligible refund will be processed in accordance with our applicable refund policy and the payment method used for the transaction.

5. Shipping & Delivery

• Delivery timelines may vary depending on the delivery location, product availability, courier partner, weather conditions, and operational circumstances.

• Estimated delivery dates and timelines are provided for reference only and are not guaranteed unless expressly stated otherwise.

• Customers are responsible for providing a complete and accurate shipping address and contact information.

• We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including:

  • Courier or logistics partners

  • Natural disasters

  • Government restrictions or regulations

  • Strikes or labor disruptions

  • Weather conditions

  • Transportation disruptions

  • Technical or operational issues

  • Other unforeseen circumstances

Risk of loss and ownership of products shall pass to the customer upon successful delivery, subject to applicable law.

6. Return, Refund & Exchange Policy

Returns, refunds, exchanges, and order cancellations are governed by our separate Return, Refund & Cancellation Policy available on our website.

Customers are advised to review that policy before placing an order.

By placing an order through our website, you acknowledge and agree to the applicable terms, conditions, eligibility requirements, timelines, and procedures set out in our Return, Refund & Cancellation Policy.

7. User Conduct

You agree not to:

• Violate any applicable laws, regulations, or legal requirements.

• Use the website for unlawful, fraudulent, deceptive, or unauthorized purposes.

• Provide false, misleading, or inaccurate information.

• Upload, transmit, or distribute viruses, malware, malicious code, or other harmful material.

• Attempt to gain unauthorized access to our website, servers, databases, systems, or accounts.

• Interfere with the security, functionality, or operation of the website.

• Scrape, copy, reproduce, or extract website content without authorization.

• Infringe upon our intellectual property rights or the rights of any third party.

• Use the website to harass, abuse, threaten, impersonate, or harm others.

• Engage in any activity that may negatively affect the website or other users.

We reserve the right to suspend or terminate access to the website or services if a user violates these conditions.

8. Intellectual Property

All content available on this website, including but not limited to:

• Logos and brand names

• Product images

• Photographs

• Graphics and illustrations

• Text and written content

• Website design and layout

• Product descriptions

• Icons and visual elements

• Videos and other media

• Branding and marketing materials

is owned by or licensed to Santino and is protected under applicable Indian copyright, trademark, and intellectual property laws.

No part of the website or its content may be copied, reproduced, modified, distributed, published, transmitted, displayed, sold, or commercially exploited without prior written permission from SANTINO TECHNOLOGIES PRIVATE LIMITED.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Santino shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to:

• Loss of profits

• Loss of revenue

• Loss of business opportunities

• Loss of data

• Business interruption

• Loss arising from website downtime or interruption

arising out of or relating to:

• Use of or inability to use the website

• Purchase or use of products

• Errors or inaccuracies on the website

• Website interruptions or technical failures

• Unauthorized access to information

• Delays or failures caused by third parties

• Events beyond our reasonable control

To the fullest extent permitted by law, our total liability in connection with a particular order shall not exceed the amount actually paid by the customer for the relevant order.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

10. Termination

We reserve the right to suspend, restrict, or terminate access to our website or services at any time, with or without prior notice, where reasonably necessary, including if:

• These Terms & Conditions are violated.

• Fraudulent, suspicious, or unauthorized activity is detected.

• The website or services are misused.

• Required by law, court order, or regulatory authorities.

• Continued access may cause harm to our business, systems, users, or third parties.

Termination shall not affect any rights, obligations, liabilities, or responsibilities that accrued before the date of termination.

11. Force Majeure

Santino shall not be held responsible for any failure, interruption, or delay in performing its obligations where such failure or delay is caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters

• Floods

• Fires

• Earthquakes

• Pandemic or epidemic situations

• Government actions or restrictions

• Changes in applicable laws or regulations

• Internet or telecommunications failures

• Power outages

• Transportation disruptions

• Labor strikes or disputes

• Civil disturbances

• Technical infrastructure failures

• Other unforeseen events beyond our reasonable control

During such circumstances, affected obligations may be suspended or delayed until normal operations can reasonably resume.

12. Third-Party Links and Services

Our website may contain links, integrations, or references to third-party websites, applications, payment providers, logistics providers, or other services.

We do not control and are not responsible for the content, availability, security, privacy practices, terms, or policies of third-party websites or services.

Your use of third-party websites or services is subject to the applicable terms and policies of those third parties. You access and use such third-party services at your own risk.

13. Privacy

Your use of our website may involve the collection and processing of personal information.

Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms & Conditions.

By using our website, you acknowledge that you have reviewed the applicable Privacy Policy and understand how your information may be collected, used, stored, and processed.

14. Accuracy of Information

We make reasonable efforts to maintain accurate information on our website. However, errors may occasionally occur, including typographical errors, pricing errors, product availability errors, or inaccuracies in product descriptions and specifications.

We reserve the right to correct errors, update information, modify product details, or cancel affected orders where necessary.

If an order is cancelled due to an error in pricing or product information, any eligible amount paid by the customer will be refunded in accordance with our applicable refund procedures.

15. Modifications to Terms

We reserve the right to update, modify, revise, or replace these Terms & Conditions at any time.

Any changes will become effective when the revised Terms & Conditions are published on our website, unless otherwise specified.

The “Last Updated” date at the beginning of this page indicates when these terms were most recently revised.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms & Conditions.

16. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, the website, or any transaction with Santino shall be subject to the jurisdiction of the competent courts located in Mumbai, Maharashtra, India, subject to applicable law.

17. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable under applicable law, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable.

The remaining provisions of these Terms & Conditions shall continue to remain in full force and effect.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return, Refund & Cancellation Policy, Shipping Policy, and any other applicable policies published on our website, constitute the agreement governing your use of our website and purchase of products from Santino, subject to applicable law.

19. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us:

SANTINO TECHNOLOGIES PRIVATE LIMITED
Brand: Santino

Website: https://www.santino.in/

Registered Office Address: Shop No. 220, 1st Floor, Citi Mall, Building No. 3, Link Road, C.T.S. No. 621, Near Citi Mall, Andheri West, Mumbai, Mumbai Suburban, Maharashtra – 400053.

Phone: +91 7208108487
Email: info@santino.in

We will make reasonable efforts to respond to your queries and concerns within an appropriate timeframe.