Effective Date: 01-01-2026
Privacy Policy
At Santino Shop, a brand under SANTINO TECHNOLOGIES, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, process, store, and safeguard your personal information when you visit our website and make purchases.
This Policy is prepared in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (India) and other relevant regulations.
1. Information We Collect
Personal Information
When you register, place an order, or contact us, we may collect:
Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely via third-party payment gateways)
Technical Information
We automatically collect certain data such as:
IP address
Browser type
Device information
Pages visited and browsing behavior
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your shopping experience, analyze website performance, and improve functionality. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
Process, confirm, and deliver your orders
Communicate order updates, service notifications, and promotional offers (with your consent)
Improve our website, services, and customer experience
Prevent fraud, unauthorized transactions, and enhance security
Comply with legal and regulatory obligations under applicable Indian laws
3. Legal Basis & Compliance (DPDP Act, 2023)
In accordance with the Digital Personal Data Protection Act, 2023 (India):
We collect and process personal data only for lawful purposes.
We process your data based on your consent or for legitimate uses permitted under law.
You have the right to access, correct, update, or erase your personal data.
You may withdraw consent at any time by contacting us.
We implement reasonable security safeguards to protect personal data.
4. Sharing of Information
We do not sell, trade, or rent your personal data to third parties.
We may share information with:
Trusted third-party service providers for payment processing, shipping, order fulfillment, and customer support
Regulatory or legal authorities, if required by law
Service providers bound by confidentiality and data protection obligations
5. Data Retention Policy
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.
Order & transaction data: Retained for up to 7 years for tax, accounting, and legal compliance.
Account information: Retained while your account is active or until deletion request.
Marketing data: Retained until you withdraw consent or unsubscribe.
Technical & analytics data: Retained up to 24 months for security and performance analysis.
After the retention period expires, data is securely deleted, anonymized, or destroyed.
6. Security Measures
We use industry-standard security practices to protect your data, including:
Data encryption
Secure payment gateways
Restricted and controlled access to personal information
Regular monitoring for security vulnerabilities
7. Your Rights & Choices
Under applicable laws, you have the right to:
Access, update, or correct your personal data
Request deletion of your data
Withdraw consent for marketing communications
Opt out using the unsubscribe link in promotional emails
Disable cookies via browser settings
To exercise these rights, contact us at info@santino.in.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.
9. Grievance Officer
In accordance with the provisions of the Digital Personal Data Protection Act, 2023 and applicable IT laws, the details of our Grievance Officer are provided below:
Grievance Officer: Suresh Devadiga
Email: grievance@santino.in
Phone: +91 72081 08487
Address: SANTINO TECHNOLOGIES PRIVATE LIMITED
220, 1st Floor, Citi Mall,
New Link Road, Andheri (W),
Mumbai, Maharashtra – 400053, India
The Grievance Officer will acknowledge and address complaints within the timeframe prescribed under applicable law.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in legal, technical, or business developments. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy, feel free to contact us:
SANTINO TECHNOLOGIES PRIVATE LIMITED
Phone:+917208108487
Address: 220, 1st Flr, Citi Mall, New Link Rd, Andheri (W), Mumbai, MH 400053, India
Email: info@santino.in
